Technician Visit

What is this workflow ? This workflow is designed to track the interventions done by your technicians on the field. It will allow you to ensure a high quality of service and satisfaction from your customers.

With it you benefit trom the following features:

• Access to the customer profile (contact information, existing subscriptions, GPS location, etc)

• Technical documentation on the equipment to maintain

• History of previous interventions done

• Equipment on which the intervention applies

• Report of intervention

• Customisable intervention questionnaire

• Electronic signature of the client

• Pictures of the intervention

Who is this workflow for ?

• Field Technicians

• Maintenance Officer

• Technical Inspector

What KPIs will you get ?

Field Force Monitoring

• User On Boarding (Log in, active on the app)

• Field Activity (activity levels per day per user)

• Time worked (start, end time, visit and transport time, visits per hour)

• GPS tracking (movements during the day, timeline with customers visited)

• New customers created (per user, per day, per type, etc)

• Visits (number of visits, time spent, % of customer portfolio visited)

Workflow specific

• Journey Plan compliance

• Interventions made (type, duration, success)

• Problems identification

FieldPro templates show you how with our no-code app builder you can obtain different workflows to digitse and automate your field processes. Our mobile app enables a flexible data collection in the field and our web app allows you to visualize all the information gatehered and obtain analytics for your business.